Subprocessors
Vuframe® Cloud and the Vuframe® apps
| Provider | Purpose | Data location |
|---|---|---|
| Hetzner | Hosting of Vuframe® Cloud | Germany |
| Ubicloud | Server infrastructure for Vuframe® Cloud | Germany (Nuremberg) |
| IONOS | Servers for Vuframe® Cloud | Germany (Frankfurt) |
| Cloudflare, Inc. | CDN, DNS, security, Turnstile spam protection | USA (EU-US Data Privacy Framework) |
| Hatchbox.io | Deployment and server management of Vuframe® Cloud | USA |
| Okta, Inc. (Auth0) | Login and user accounts | EU |
Supplementary services
Services around Vuframe® Cloud and the Vuframe® apps: support, e-mail, statistics, error reports and AI features.
| Provider | Purpose | Data location |
|---|---|---|
| Intercom | Customer messages and support e-mails | USA |
| keen.io | Usage statistics of the Vuframe® apps | USA |
| Functional Software, Inc. (Sentry) | Error monitoring | EU (Germany) |
| SmartBear Software Inc. (Bugsnag) | Crash and error reports of the Vuframe® apps | USA |
| Sidemail | System e-mails of Vuframe® Cloud | EU |
| Anthropic, PBC | AI features in the Vuframe® products | USA |
Websites and forms
These providers process data for www.vuframe.com, support.vuframe.com and this Trust Center. The privacy policy gives the details.
| Provider | Purpose | Data location |
|---|---|---|
| Vercel Inc. | Hosting of the websites | USA (EU-US Data Privacy Framework) |
| ivy.mayhem GmbH (Deftform) | Contact, ticket and access request forms | Servers in Germany |
We count visits with Umami. Vuframe® runs Umami itself, so no third party receives this data. Umami sets no cookies.
The full agreement with this list is the Data Processing Agreement, available on request.